Bergsee

Trai­ning on tele­phone etiquette

This is for those who are requi­red to speak on tele­phone very often and of course those who like to set up their audi­ble visi­ting cards at a sharp angle.

A very great deal of cont­act with cli­ents takes place over the tele­phone. That is why the tele­phone is a solid instru­ment for win­ning over new cont­acts and to retain old cli­ents. How would you talk to a cli­ent on the tele­phone, estab­li­shing uni­fy­ing links and clo­sing that sales deal? I will show you those spe­cial set of skills and pro­fes­sio­nal methods so that sound con­vin­cing and sell your pro­duct. Only when you get to know the tricks and have a good com­mand of them, you will be able to use the tele­phone as a tool towards suc­cess. I will pass on all these tele­phone spe­ci­fic tips to you in the semi­nar. Ser­vice ori­en­ted cli­ent-hand­ling has its own com­pul­si­ons and the tele­phone beco­mes an important and rele­vant mar­ke­ting fac­tor. We shall dis­cuss and work on cli­ent satis­fac­tion and con­se­quent reten­tion of cli­ents. We shall also figure out how these fac­tors can be posi­tively influen­ced. The human voice is indeed an instru­ment of success.

Cos­tu­mer reten­tion over tele­phone 

Main­tai­ning a posi­tive rela­ti­onship with old cli­ents is by its­elf as important as win­ning new cli­ents over. These are the days of fast obso­le­s­cence of pro­ducts and also of hard and tough price wars, where ser­vicing cli­ents and the con­nec­tion to cli­ents is one of the few opti­ons to stand out from the crowd. A great deal of cont­act with cli­ents takes place over tele­phone. The importance of the tele­phone as a sel­ling instru­ment and a mar­ke­ting stra­tegy is enorm­ous. If you learn to mas­ter the methods of uti­li­zing the tele­phone to its full poten­tial it will become a syn­onym for your success.

Do you find any of the cour­ses inte­res­t­ing for you?

You can get more infor­ma­tion from the fol­lo­wing PDF data files.

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 Ser­vice-ori­en­ted cli­ent feli­ci­ta­tion (far­big, 57 KB)

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 Ser­vice-ori­en­ted cli­ent feli­ci­ta­tion (schwarz­weiß, 57 KB)

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 Sale and mar­ke­ting over tele­phone (far­big, 54 KB)

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 Sale and mar­ke­ting over tele­phone (schwarz­weiß, 54 KB)
This semi­nar is for indi­vi­dual trai­ning, as well as for groups.